Very good service, no fuss at anytime. I have helped one of my employees purchase a 300C which he picks up Friday 31/5. Love the cars ride, feel & features. The unique styling is one of a kind and since owning my first in 2008 I continually get comments on my car. I now own a 300c 2012 & 300 Luxury 2013
Andrew R
Yatala
I’m really happy with the service I’ve received over the years at Northstar. The Customer Service Specialists have been uniformly polite, professional and very helpful since I started coming to you guys, especially Amanda when I first started going to Northstar, and now Wayne Bourke is a great new (to me) addition to your team. I very much appreciated his recent advice both pre & post car service. I don’t get to meet the service technicians but they do a great job – for instance my Golf has been running a lot better since it’s 60,000 km service yesterday. Also, I was very impressed, yesterday, when I walked quickly through the service area, at just how efficiently it all ran and how clean it was – that’s a sign of a well run business. A neighbour recently recommended another place for car service, but I didn’t think twice about returning to Northstar - even though there is a Golf maintenance business closer to where I live. I just prefer how well my Golf drives after it’s been for a service at Northstar, and how well I’m treated there.
Thank you all for doing such a great job – it’s noticed and it’s very much appreciated.
Best Wishes
Melissa
Mt Mellum
Hi Bob,
I received your letter in the post today and while people are quick to be critical we also need to take the time to give credit where it is due.
I would like to convey to you the outstand customer service we were provided by Tony Michael.
I made a online inquiry to 4 VW dealers in the Brisbane metro area and Tony was the only person to contact me. I am not sure if other dealers have issues with people being time wasters with online inquiries but in the world we now live in, online is a form of communication that I rely on as I work shift and cannot always be in a position to make a phone call or call into a shop.
I purchased a VW Polo for my daughter as a belated birthday present and also to have the car on the day that she passed her driving test.
Tony was able to negotiate the deal via the phone saving me a trip into the dealership but did so without any pressure of making phone calls to me every hour asking if I was going to buy the car or not.
On the day of delivery Tony made the surprise of the new car a very special moment for our family and for that I cannot thank him enough.
Thanks again.
David Brittain
Narelle W - Aspley
As it has now been a couple of weeks since we met – I have had you on ‘my to do list’ – but until now have not managed to get there.
I would just like to say it was a refreshing pleasure to have the short dealing with you in respect of the Caddy, brakes & cargo liner.
Now that you have fully explained the situation in a clear & concise manner regarding the brakes we can live them – as it is still hear them every day J J
Seriously once again ‘many thanks’ for your pleasant customer service & maybe Northstar (if they already don’t) have you as the chief customer service educator for other parts of the organisation.
Kind Regards
Hi Jerred,
Just a quick note to say thank you so much for the excellent delivery of our new Dodge Journey recently.
We were so grateful and happy with the extra effort you made and also your efficient service. You have such a great, friendly and relaxed manner ( even with our 3 children running around disrupting constantly ). You handled everything with ease and you were completely professional.
We know we were not buying an extremely expensive car however you made us feel like we were. It was really nice and you made it such a fantastic experience. We will remember that day for a long time and we will recommend Northstar Motor Group to friends, family etc because of you.
Have a great week, all the best for the future.
Thanks again.
Jacki & Jason O'Neill
Sorry Mitsubishi but Maria Collins from Complete Taxi Management loved her new Volkswagen Amarok so much, she couldn't help but give the badge a shine.
A delayed birthday present (only a week or so late) Maria's Amarok is an Ultimate, one of the first to get on the road in Queensland. This vehicle joins the 35 or so other Volkswagens in the CTM garage at Virginia.
