Valued Customer Program
Please take a couple of minute to fill out the questionnaire below.
*Customer Name:
*Registration Number:
*Email Address:
*Your Sales Person:
Service Feedback Questionnaire
Your Booking Experience
*Were you able to schedule an appointment within 1 day of your preferred day ?	Yes No Not Applicable
*Was the person who took your booking helpful?	Yes No Not Applicable
*Were you given a price for the service you were booking?	Yes No Not Applicable
Service Day Experience
*Were you greeted promptly on your arrival?	Yes No Not Applicable
*Did your service person complete the booking around your vehicle?	Yes No Not Applicable
*Were you asked to sign the repair order before you left?	Yes No Not Applicable
Were you offered supplementary service items such as:
*Fuel Injector Service	Yes No Not Applicable
*Air Conditioning Service	Yes No Not Applicable
*Wheel Alignment and Wheel Rotation	Yes No Not Applicable
Others(please specify)
Collecting Your Vehicle
*Was the paperwork explained to your satisfaction?	Yes No Not Applicable
*Was the vehicle ready on time?	Yes No Not Applicable
*Was the work carried out to your satisfaction?	Yes No Not Applicable
*Was your vehicle kept clean by our staff?	Yes No Not Applicable
General Satisfaction
*Do you believe we provided good value for your money?	Yes No Not Applicable

Overall, please rate the standard of service that you received from our service division?
*	Completely Satisfied Very Satisfied Satisfied Somewhat Satisfied Not at all Satisfied
Although you have owned your new vehicle for only a short time would you consider recommending our dealership to any friends or relatives?
	Yes No
Do you know any friends/ relatives who might be looking to purchase in the near future?
*	Yes No
Name:
Phone No (s):
Any comments or suggestions?
Thank you for taking the time to complete this survey. Our dealership is continually striving to improve the standard of our service to our customers. If you have any suggestions or comments on how we can do this, it will be greatly appreciated by our company and in due course by all customers.

	* shows the required fields.